³ÉÈË¿ìÊÖ

In the period October to December 2020:

• There were 3,502 eligible referrals for the 62-day standard, an increase of 14.9%.
• There were 5,697 eligible referrals within the 31-day standard, an increase of 14.7% from the previous quarter.

The below tables outline Eligible Referrals broken down by central region.

Eligible referrals for the 31-day standard (rate per 100,000 of population):

Neither the Cabinet Secretary for Health & Social Care, nor Scottish Government officials have engaged with ServiceNow. NHS National Services Scotland are responsible for the development and operational performance of the Service Now platform which is used as part of the overall digital solution for Covid Vaccinations, and it is for NHS National Services Scotland to manage the performance of their suppliers.

To manage the volume of vaccination appointments based on available supply we intentionally limited the initial functionality of the Citizen Portal system. The portal can currently be used to reschedule appointments. Unpaid carers and 18-29 year olds can also register online to receive their appointment.

We are exploring ways to allow people to book their own appointments.

There are arrangements in place to allow travellers to travel without pre-payment of the Managed Quarantine Hotel/Testing Package who are claiming Hardship. The Scottish Government have agreed to accept the costs of Scottish residents on Low Income benefits. The list of agreed benefits is:

• Universal Credit
• Child Tax Credit
• Council Tax Reduction
• Working Tax Credit
• Housing Benefit
• Income Support
• Pension Credit
• Income-based Jobseekers Allowance (JSA)
• Income-related Employment and Support Allowance (ESA)
• Carers Allowance

The Scottish Government has worked in collaboratively with Public Sector and Third Sector colleagues to produce a number of assets as part of the marketing and communications strategy for the COVID-19 vaccination programme, some of which are outlined below:

1. In partnership with BEMIS and the Ethnic Minority National Resilience Network (EMNRN) we have gathered feedback from ME organisations to shape inclusive communications, which has influenced messaging and available formats. For example, we have used the insight to create a ‘Vaccine Explainer Video’ which provides key facts about the Covid vaccines for those who may be hesitant, or for those more likely to have been exposed to myths/misinformation. This video is currently being produced in BSL and in multiple community languages.

2. Key campaign information leaflets about the vaccine have been translated in various languages and accessible formats for inclusion on NHS Inform vaccine content for distribution via stakeholders.

3. Translated versions of the Roll Up Your Sleeves TV Campaign videos were produced in 7 community languages (Arabic, Cantonese, Hindi, Polish, Romanian, Urdu and Punjabi), with further translations development for the campaign targeting 18-49 year olds.

4. Translated versions of the ‘What to Expect at a Vaccination Site’ Walkthrough Video was created in partnership with PHS and MECOPP, with development including considerations to accessible wording and content.

5. A Ramadan Film was created in April 2021 in partnership with the British Islamic Medical Association – This video was to reassure Muslims who were concerned about getting the vaccine while fasting.

6. A Stakeholder Toolkit specifically created for ME communities for Phase 3 of Roll Up Your Sleeves was launched in April 2021 to all relevant stakeholders. The toolkit included social media posts which signposted to the language-specific pages PHS created.

7. A Myth Busting Film fronted by Dr Punam Krishan was launched in May 2021 and was reviewed by ME groups to ensure accessible wording/content and translated into 10 community languages. It addresses concerns about the vaccine such as not containing pork or animal origin and that it won’t alter DNA. This was shared on Dr Krishan’s IGTV, through SG channels and shared via PHS and NHS Boards.

Other examples of initiatives can be found in the Vaccine Deployment Plan:

We are committed to learning lessons on every aspect of the response to Covid-19 and are currently exploring the interplay between the UK inquiry and any Scottish inquiry. We will update Parliament on plans as soon as possible.

Information on arrivals into the UK are published by the Home Office and can be found here:

All travellers have to take a COVID-19 test within 72hrs of their departure; evidence has to presented to the carrier prior to boarding the aircraft at their port of origin. To be allowed to enter the country, all travellers need to be in possession of the relevant managed quarantine or test package dependent on which country they have come from or transited through. This is checked at the UK border.

The Scottish Government welcomes the work of the European Stroke Organisation and we agree that it is vital to ensure improvements are made to stroke pathways and services, including prevention, treatment and care.

Through our Programme for Government commitments and the Stroke Improvement Plan, we are already reflecting the aims of the European Stroke Organisation’s appeal targets.

We will continue to implement our Stroke Improvement Plan which sets out our priorities for improving diagnosis, treatment and care for those affected by stroke alongside the ongoing work to deliver the Programme for Government stroke commitments. We are expecting a report on progressive stroke services by the end of December 2021. This will set the intention for our future actions to improve care for people with stroke.

Our inclusive approach to the COVID-19 vaccination is outlined in the letter to Mr Choudhury dated 8 th June. Our approach is constantly adapting in response to data, feedback from stakeholders and other evidence sources.

Equality data 

Information on cancelled planned operations are published by Public Health Scotland on a monthly basis. These details can be found at

This information shows the number of cancelled scheduled operations by NHS Board and the reasons for these cancellations.