- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 24 May 2022
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Current Status:
Answered by Jenny Gilruth on 23 June 2022
To ask the Scottish Government how many complaints from (a) passengers and (b) staff were received by ScotRail services between 1 and 30 April 2022, broken down by the reason for the complaint.
Answer
The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the following table for the period 1 and 30 April 2022. The complaints may involve accidents that occurred before 1 April 2022.
The average recorded number of complaints per period for previous years is as follows:-
2019-2020 - 1,664 complaints
2018-2019 - 2,064 complaints
The figure of 1,144 complaints for April 2022 is lower than the above period averages.
ScotRail do not record staff complaints and therefore the information is not available.
Complaint Categories | Period 1 2022-23 |
Staff | 272 |
Policy And Product | 206 |
Train Service Performance | 152 |
1st Class | 85 |
Promotions | 77 |
Capacity | 62 |
Environment | 57 |
Ticket Buying Facilities | 44 |
Safety & Security | 36 |
Station Facilities | 29 |
Information Provision | 28 |
Timetable | 25 |
Customer Provisions | 17 |
Assisted Travel | 15 |
Cycles | 13 |
Rail Replacement | 11 |
Smartcard | 10 |
Contact Centre | 3 |
Double Debit | 2 |
Total | 1,144 |
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 07 June 2022
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Current Status:
Answered by Jenny Gilruth on 23 June 2022
To ask the Scottish Government what assessment it has carried out of the economic impact of removing 700 ScotRail services.
Answer
ScotRail has not undertaken an economic impact assessment on what is a temporary timetable change. There is positive progress being made on pay negotiations with ASLEF in Scotland, and I am hopeful that additional services will be added in the near future.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Tuesday, 07 June 2022
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Current Status:
Answered by Jenny Gilruth on 23 June 2022
To ask the Scottish Government what assessment it has carried out of the environmental impact of removing 700 ScotRail services.
Answer
I have not instructed ScotRail to undertake an environmental impact assessment on what is a temporary change. There is positive progress being made on pay negotiations with ASLEF in Scotland, and I am hopeful that additional services will be added in the near future.
I would note that any environmental modelling undertaken but UK government in relation to the UK-wide RMT strikes, has not to this point been shared with the Scottish Government, although I would welcome sight of any such reports.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Wednesday, 22 June 2022
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Current Status:
Taken in the Chamber on 29 June 2022
To ask the Scottish Government whether the £33 billion estimate in its Heat in Buildings Strategy to decarbonise Scotland's buildings remains an accurate forecast amount.
Answer
Taken in the Chamber on 29 June 2022
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 26 May 2022
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Current Status:
Answered by Jenny Gilruth on 21 June 2022
To ask the Scottish Government when the steering group to implement the recommendations on safety performance in response to the Carmont rail accident will be convened, and when it anticipates it will report.
Answer
Now that the Terms of Reference (ToR) for the steering group have been developed, it is anticipated that the group will convene shortly. The agenda for the first meeting will include endorsement of those ToR by the stakeholders.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 26 May 2022
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Current Status:
Answered by Jenny Gilruth on 21 June 2022
To ask the Scottish Government when it anticipates Transport Scotland will (a) commence and (b) conclude its review of ScotRail's rolling stock.
Answer
The appropriate rolling stock for ScotRail’s services is kept under consideration at all times and changes and investment decisions will be announced from time to time in the normal manner.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Friday, 10 June 2022
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Current Status:
Answered by Jenny Gilruth on 21 June 2022
To ask the Scottish Government, further to the answer to question S6W-08994 by Jenny Gilruth on 1 June 2022, which states, "This scheme forms part of a rolling programme that is expected to see electrification extended to Dundee and Aberdeen", when it anticipates electrification will reach (a) Dundee and (b) Aberdeen, and what the estimated cost is of electrification (i) to Dundee and (ii) between Dundee and Aberdeen.
Answer
As set out in the Transport Scotland Rail Services Decarbonisation Action Plan, it is planned to electrify the route to Dundee and Aberdeen by 2035.
The decarbonisation of the lines to Dundee and Aberdeen form later phases of the rolling programme, they are at an early stage of development with a detailed implementation programme and cost estimate still to be developed.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 26 May 2022
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Current Status:
Answered by Jenny Gilruth on 21 June 2022
To ask the Scottish Government when Transport Scotland will publish the post-completion noise monitoring reports for the Aberdeen Western Peripheral Route.
Answer
Although there is no legislative requirement to publish noise reports for major roads projects Transport Scotland has previously published these where appropriate to be helpful, transparent and open.
Following introduction of the Data Protection Act 2018, Transport Scotland has considered how the requirements of the Act apply to the information contained within these noise reports and whether their publication would still be possible.
It has concluded that to ensure it does not breach the Act, all personal data such as addresses would require to be removed prior to publication, making the remaining published information incapable of interpretation and informing the public and communities of anything meaningful.
However, in line with Data Protection Act 2018, property owners can request access to their own personal data contained within the noise survey reports by contacting Transport Scotland.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 09 June 2022
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Current Status:
Answered by Jenny Gilruth on 21 June 2022
To ask the Scottish Government for what reason the A96 Corridor Review questionnaire includes questions seeking respondents' personal information such as ethnicity, sex and religious affiliation, which are numbered 106 to 114 in the PDF version, and how these questions will inform (a) the identification of existing problems and opportunities across the A96 corridor and (b) other matters within the questionnaire’s remit.
Answer
The answers to the questions on ethnic background, gender, religion and sexual orientation (alongside answers to other questions) are used to understand if the response received to the survey is representative of the population of the study area and Scotland as a whole. In addition, this information will assist the A96 Corridor Review in working towards reducing or removing barriers to equality and enhancing opportunities for certain communities and protected groups.
The information obtained from the survey, alongside other forms of engagement undertaken, is being used to inform the analysis of problems and opportunities and the identification of potential transport interventions. This is being progressed using the methodology set out in Scottish Transport Appraisal Guidance (STAG). STAG [ ] is the Scottish Government’s formal option appraisal toolkit and is the methodology used to guide the development and assessment of transport projects in Scotland. It provides an evidence based and objective led framework for identifying transport problems in a study area and/or opportunities, allows objectives to be set to reflect the transport problems/opportunities and then options to be identified and appraised in a consistent manner with the potential to meet those objectives.
In terms of the assessment of options, STAG involves a multi-criteria appraisal approach. One specific workstream which will feed into this appraisal is a Equality Impact Assessment (EQIA). All responses to the survey will be used to inform the study, including the EQIA process.
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
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Date lodged: Monday, 06 June 2022
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Current Status:
Answered by Ivan McKee on 21 June 2022
To ask the Scottish Government what support it will offer to ports not successful in the Green Freeports Programme to help them become supply chain and manufacturing bases for offshore renewables.
Answer
The Scottish Government will engage with all bidders for Green Freeport status, to examine relevant opportunities and build on the strategies they have set out.
As Co-Chair of the Scottish Offshore Wind Energy Council (SOWEC), I am leading on work to implement the five key recommendations in the Strategic Infrastructure Assessment (SIA) published in 2021, starting with the creation of a Scottish Offshore Wind Port Cluster.
On 11 May, we published the Offshore Wind Collaborative Framework Charter. 24 developers signed up to the Charter, which includes all active developers in Scotland and encompasses all 17 ScotWind projects.
The Charter builds on the 2021 SIA recommendations adopted by the Scottish Offshore Wind Energy Council (SOWEC), and is a clear way to support and enable developers’ collective supply chain commitments. The Charter will help forge effective partnerships to deliver on the potential that offshore wind presents in the coming years particularly those that present via our ports and harbours.