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Across government, particularly in the Digital Directorate, a number of teams meet regularly with OfCom and mobile phone providers to discuss a wide range of issues. As social tariffs remain a reserved matter for the UK Government, the majority of these discussions do not focus on social tariffs however the exceptions to this are listed below:

Scotland’s Digital Inclusion Charter is delivered by SCVO as part of an annual grant of £308,000. This funding supports a much wider programme of activity delivered by SCVO to tackle digital exclusion. SCVO estimates that around 10% of the annual grant covers staff time and costs directly associated with development and promotion of the Charter.

The launch event in August 2024 was hosted as an in-kind contribution from Standard Life plc, a Charter signatory, which covered the costs of the event.

The purpose of Scotland’s Digital Inclusion Charter is to support, guide and recognise the work of organisations doing digital inclusion. SCVO will support organisations to take action to meet each pledge. The Charter is one tool that is being used to engage organisations and encourage them to act on digital inclusion.

It is the intention that the Charter will provide a useful source of data on the different activities being undertaken across all sectors to tackle digital exclusion. When organisations are asked to renew their pledges after a two-year period, they will be asked to demonstrate any progress they have made.

As with any charter or pledge, the levels of commitment by signatories is likely to vary. The priority is to secure Charter signatories who can deliver meaningful actions, rather secure large numbers of signatories with superficial commitments.

The Digital Inclusion Alliance is the proposed national delivery mechanism to bring together the public, private and third sectors to jointly agree how to tackle digital exclusion through long-term, sustainable approaches.

The work to establish the Alliance commenced in November 2023 following approval in the Connecting Scotland Full Business Case. We are currently scoping out options for the financial and legal structure of the Digital Inclusion Alliance and once these are finalised and agreed with Ministers the Alliance will be formally constituted.

To help us co-design the focus of the Alliance and define the role of the third and public sector partnership within that Alliance, we established a Short Life Working Group in March 2024. This group is co-convened by Scottish Government and COSLA using the principles of the Verity House Agreement. Its members are the key organisations in the public and third sector who will work in partnership within the Alliance.

The Digital Citizen Unit (DCU) was created in 2022 with the Digital Citizen Division (DCD) forming in 2023. DCD is the team within Scottish Government that manage the Connecting Scotland Programme; Ethical Digital Nation; Unlocking the Value of Data; and the Knowledge and Information Shared Services Unit, which is an operational internal business support unit for Core Scottish Government and some public sector shared services customers, comprised of: Information Assurance and Data Protection; Knowledge and Information Management; and Library and Information Services functions.

The targets set out in SCVO’s grant agreement are 200 signatories by the end of March 2025. To date we have attracted 42 organisations, across the public, private and voluntary sectors, who have made a range of pledges to support the Charter.

Current signatory organisations include large businesses (Standard Life plc), public sector organisations (e.g. Edinburgh City Libraries) and local community projects (e.g. Milan Senior Welfare).

SCVO will be running a campaign focusing on each of the 5 pledges from November 2024 to March 2025, with examples of best practice and video case studies from existing signatories.

As stated in the answer to question S6W-30954 on 7 November 2024, there are 95,000 accounts, as at 4 November 2024. All of these are active. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at /chamber-and-committees/written-questions-and-answers.

The total cost of the Scottish Digital Academy since its commencement in January 2018 to September 2024 is £4,320,722. This includes staff and programme delivery costs.

ScotPayments is currently in the private Beta phase of delivery, with the first Beta partner fully transitioned onto the platform (including a new fund launched in June 2024). Feasibility assessments with three additional public bodies responsible for large volume and value outbound payments concluded in May 2024. A new Beta partner is planned to onboard to the service in January 2025 before the programme moves into public Beta phase in late 2025. Currently two public bodies and three internal Scottish Government departments use the ScotPayments Confirmation of Payee feature.

Since the Scottish Digital Academy was established in 2018, it has recorded 19,209 registrations from people working across the public or third sector.