³ÉÈË¿ìÊÖ

The Scottish Government has engaged directly with representatives from NHS Boards and Health and Social Care Partnerships to develop, deliver and subsequently assess workforce, finance and service plans in 2022-23. As part of the planning process, health boards were set workforce priorities in connection with their Annual Delivery Plan. Further, Scottish Government guidance on the production of three-year workforce plans, issued in April 2022, set out expressly how and where medium-term workforce planning should be directly aligned with financial and service planning priorities, taking into account assessments of changing service demand and relevant financial/budgetary forecasting.

I refer the member to the answer to question S6W-13853 on 26 January 2023. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at /chamber-and-committees/written-questions-and-answers

I refer the member to the answers to question S6W-13542 on 20 January 2023 and S6W-13509 on 24 January 2023. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at /chamber-and-committees/written-questions-and-answers

We use a range of measures to monitor the wellbeing of the workforce taking into account the diverse nature of the workforce operating in a range of roles and geographies, the broad spectrum of wellbeing needs at both a professional and personal level and different reporting arrangements across sectors. Our approach reflects a combination of the following measures; the annual iMatter survey, feedback from local and national staffside and other stakeholder channels, academic research, data collected by regulators and partners and evaluation of nationally-led initiatives. In addition, the Wellbeing Champions Network is now well-established to provide feedback on areas of priority need, and to share best practice across health, social care and social work organisations.

We are continuing to work with leaders across health, social care and social work, as well as hearing directly from staff, to understand where the current pressures are, and what further actions can be taken to mitigate their impact on staff. We are working on a range of local initiatives designed to meet the basic and practical needs of staff, and their teams. This includes access to quiet spaces to support health and wellbeing, and the installation of lockers.

When the Connecting Scotland programme first launched, its early aims were to support people shielding or vulnerable to Covid-19. This allowed for devices, connectivity and skills to be provided alongside guidance and information on how to access health and care services such as Near Me video appointments or finding information on NHS Inform.

Our digital in care homes programme was launched to complement Connecting Scotland and saw over 75% of all adult and children's care homes in Scotland take up the offer of digital devices, data packages and skills. These homes cover over 90% of all residents in Scotland with devices being used to help residents to remain connected to friends and family and to access key services such as the NHS.

The Scottish Government have set out plans in the to launch a new digital inclusion in health and care programme by March 2022 that will look to support people in housing and mental health with greater access to services.

Connecting Scotland is also working closely with the Digital Lifelines team to identify opportunities and further enhance digital services to support people with multiple and complex digital needs. The digital lifeline programme aims to connect individuals and support services to prevent drug related deaths, or reducing the risk of harm.

The Connecting Scotland programme aims to ensure that people in Scotland have access to digital services by providing them with opportunities to access and utilise devices, connectivity, skills, and support effectively. To date, the Scottish Government has committed over £48m to Connecting Scotland, through the Programme for Government and Winter Package for Social Support.

This is a matter for the Scottish Social Services Council. The information requested is not held centrally.

63% of respondents for whom health was a relevant concern told us that their ability to access health services was much better or a little better after receiving support from Connecting Scotland. 36% of respondents told us that their ability to access health services hadn’t changed and 1.4% said that access was worse or much worse.

If this result was reflected across the entire Connecting Scotland cohort of over 60000 people receiving devices, we could estimate that around 38,000 of those would have experienced some improvement in accessing healthcare services.

Overall this result indicates a positive impact of Connecting Scotland support on people’s ability to access the health services they need. It may be that respondents who felt there had been ‘no change’ in this respect already had a routine means of accessing the healthcare services non-digital channels (e.g. ordering repeat prescriptions over the phone). With more and more digitisation of healthcare service touchpoints being implemented in order to create efficiencies and save money it is likely that the numbers of people using their Connecting Scotland device and internet connection for this purpose will show an increase with time.

Here are some of the things that Connecting Scotland users have told us about how it has benefited them to use their device and internet connection to access health services:

“Allowing very important near me medical calls”

“Being able to access health services much easier, including managing appointments and medicines.”

“It has allowed us to do more things and stayed connected to appointments within the NHS, so I've been able to attend my hospital appointments via the tablet and it allows me to see things on a bigger screen than a small mobile phone (I have bad vision).”

(Aggregated survey data for phases 1 and 2 of Connecting Scotland. There were 1174 responses overall for whom access to health services was relevant.)

The ‘Welcome to Scotland’ guide was first introduced in 2018 to provide practical information to Service personnel and their families who are moving to or already living in Scotland, on topics such as housing, education, healthcare and employment. It is not specifically targeted at veterans or their families but it is promoted to the veterans community through the Veterans Scotland newsletter.

The guide is refreshed annually and we work with the military in Scotland, the Ministry of Defence and the Armed Forces Families Federations to develop and promote its use.

Veterans’ specific welfare support is supported by UK Government policy and delivered by and the , part of Ministry of Defence (MOD). The UK-wide service works with local authorities, voluntary organisations, service charities and the .

Within devolved areas of responsibility including provision of welfare advice and delivery of the Scottish Government benefits, the Scottish Government is committed to ensuring access to benefits and advice to support veterans and other seldom heard groups. The Scottish Government’s Benefit Take-up Stakeholder Reference Group works with a range of specific seldom-heard groups, including veterans’ groups, to better understand and address non-take-up among particular populations and to maximise incomes. Our outlines our approach to inclusive communications and marketing campaigns. Our Strategy prioritises a person-centred approach and we are committed to inclusive communication standards and supporting seldom-heard groups, whose needs are often complex and require bespoke forms of engagement. Our communications and marketing campaigns are developed in a mindful way which aims to reach as many people as possible and considers those who may not access the most common channels of communication or those who have particular communication requirements.

The Scottish Government has designed the application guidance for Scottish Government benefits to provide comprehensive information on entitlement. Similarly, signposting is included to refer clients to the relevant agencies for reserved benefits where appropriate. Clients may be directed to Veterans UK for further advice. We have also worked with Veterans UK to develop an information sharing process between the organisation and Social Security Scotland. This is intended to ensure that veterans can efficiently access the support to which they are entitled.