³ÉÈË¿ìÊÖ

As SEPA are directly responsible for its day-to-day operations, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

SEPA plan the work it will deliver each year and regularly monitor, review and report on performance in a variety of formats.

The automated customer hub enables greater data insights for regular and accurate performance reporting. KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction.

SEPA, as Scotland’s hydrometric and flood warning authority, and a civil contingency category one responder, provides a range of real time data including Floodline flood alerts and warnings; rainfall data at over 250 locations and water level data at over 400 locations in Scotland. Through an on-going technology improvement programme, SEPA has increased the timeliness of rainfall and water level real time data.

SEPA continues to develop its data and explore how its use may be expanded including sharing data through Application Programming Interfaces for organisations to ingest into their own websites or systems; prioritising data by internet searches during major flood incidents; and exploring how to better integrate flood warning and water levels information and to simplify real time access to the information.

The draft Scottish budget indicates a £52.6m grant in aid allocation to SEPA for 2025-26 and SEPA may determine how to allocate those resources, setting this out in an Annual Operating Plan each year.

SEPA is responsible for producing national flood risk maps and operating Scotland’s flood warning system. Both actions are important to communicate flood risk and rely heavily on the use of data and presenting it for greatest impact; both in terms of knowing which places are at risk of flooding and what is the immediate risk during unsettled weather. SEPA keep these processes under review through engagement with stakeholders and customers and are committed to continuous improvement. Recent improvements include work on the Scottish Flood Forecast to deliver a mobile-friendly overview of the flood risk for the next 3 days, an upgraded Floodline messaging system, and improved and more accessible real time water levels webpage.

The National Flood Resilience Strategy demonstrates our commitment to improving flood resilience through the use of data. It sets out that we will work with partners to review how we can improve the presentation and use of data to drive flood resilient activity. We will also look how to best use data to raise community awareness of current and future flood exposure to inform decision making and support communities on their climate adaptation journeys and explore how developing new datasets may help improve decision making.

The following table shows the number of criminal cases reported to COPFS with a first substantive marking for court proceedings.

In the last 5 years, almost 100,000 charges have been reported to the Aberdeen Office of COPFS.

COPFS uses a live, operational database to manage the processing of reports submitted to Procurators Fiscal by the police and other reporting agencies throughout Scotland. It is designed to meet business needs in the processing of criminal cases, rather than for statistical analysis. Any data sought in the requested period would encompass convictions for cases reported out with that period. As such, any figures would not accurately reflect numbers of convictions in respect of the cases reported in that period.

COPFS uses a live, operational database to manage the processing of reports submitted to Procurators Fiscal by the police and other reporting agencies throughout Scotland. It is designed to meet business needs in the processing of criminal cases, rather than for statistical analysis. This question as currently framed cannot be readily answered by COPFS.

The following table sets out the number of requests where there has been no disclosure of any information (fully exempted):

The following table shows the percentage of criminal cases reported to COPFS by Police Scotland.