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COPFS communicates with bereaved relatives in every case before proceeding with cases involving fatalities and continues to do so during those court proceedings. The Family Liaison Charter sets out the Crown’s obligations in relation to liaising with and providing information to bereaved relatives. These obligations apply equally to deaths arising in any area of Scotland.

The various specialist death investigation teams within COPFS consider deaths from all over the country, therefore communication with families in respect of fatalities occurring in Aberdeen, may be undertaken by staff situated in offices other than Aberdeen.

SEPA has robust resilience and emergency management processes in place with partners.

There is no change for stakeholders as they continue to use the unchanged Priority Partner number (emergency services). Previously callers would have used a specific number and spoke to a person in the Customer Hub and that process has not changed.

I refer the member to the answer to question S6W-32136 on 18 December 2024. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at/chamber-and-committees/written-questions-and-answers.

SEPA’s 24-hour availability to the Scottish public remains fully in place, ensuring 24-7 coverage for critical support for Scotland’s communities and environment. Where appropriate, this includes direct access to a SEPA employee to ensure a timely and effective response.

I refer the member to the answer to question S6W-32923 on 15 January 2025. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at /chamber-and-committees/written-questions-and-answers.

As SEPA are directly responsible for its day-to-day operations, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

SEPA plan the work it will deliver each year and regularly monitor, review and report on performance in a variety of formats.

The automated customer hub enables greater data insights for regular and accurate performance reporting. KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction.

The following table shows the percentage of criminal cases reported to COPFS by Police Scotland.

This is an operational matter for Police Scotland.

The National Flood Resilience Strategy demonstrates our commitment to improving flood resilience through the use of data. It sets out that we will work with partners to review how we can improve the presentation and use of data to drive flood resilient activity. We will also look how to best use data to raise community awareness of current and future flood exposure to inform decision making and support communities on their climate adaptation journeys and explore how developing new datasets may help improve decision making.

The following table sets out the number of requests where there has been no disclosure of any information (fully exempted):