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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 13 August 2025
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Displaying 836 contributions

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Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

You mentioned the slowdown in the market, and the opportunity to unlock鈥擨 think that you used the term 鈥渦nlock鈥濃攕ome existing casework, which brings in additional income. You talked about bridging and so on. Does that mean that you are not dealing with those cases as quickly as possible? Are they being banked, as it were?

Economy and Fair Work Committee

Electronic Trade Documents Bill

Meeting date: 14 June 2023

Jamie Halcro Johnston

Good morning. There are two things that I want to ask you about. First, I want to get a bit of an idea of what documents might be included, whether there are any notable exceptions that might be included and how far the proposal goes. For example, does it include any health certificates that might be part of cross-border trade?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

You have a number of older cases open, and I think that you have covered how you are looking to clear some of that backlog. You probably will not hit 100 per cent, but when do you expect to have cleared the majority of those cases?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Are you confident that you will achieve that?

Economy and Fair Work Committee

Electronic Trade Documents Bill

Meeting date: 14 June 2023

Jamie Halcro Johnston

It really just comes back to the fact that, in the few years since we left the European Union, there have been a few examples of delays in trade because of paper documents having to be used. I was wondering how far down that goes and whether the bill affects things at the level of, for example, food exports. Some of that process has become digital over recent years, but I wonder whether such parts of the process would be digitised as standard now. I will look further into the issue.

Will there be a uniform approach across the UK single market, or is there potential for having different regulations and requirements within the UK?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Therefore, those cases are not urgent. There will not be much of an impact, in the sense that the cases that are being left are historical cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

On that, it is important to engage with your customers and look for that feedback, particularly on the business side, but across all sides. I think that there are 2,435 cases open from 2007. You would expect that a higher proportion of those customers might be less satisfied鈥攍et us put it positively鈥攖han is the case for the 20,598 cases that are open from 2019. I take it that you would expect a higher proportion of customers with those earlier cases to be dissatisfied because of the time that has passed, so why do you not collect that information?

10:30  

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

You are talking about growth. Given the circumstances, there is demand in a wide variety of areas. How do you see that growth happening? How will you resource it, budget-wise and people-wise? Do you see that being an increasing burden on how you do things?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

Are you confident that you have brought something new to the sector and that what you have offered in one year and, looking forward, what you will offer is new and different and would not have been there without you?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Jamie Halcro Johnston

As David Wilson said, you are not public-facing, but public awareness is important. Is there public awareness of the organisation and an understanding of your role? Do you get contact from individuals that you then have to put to other people? Gordon MacDonald talked about the multiplication of databases. Is there an understanding of what you offer and how you offer it?