The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 833 contributions
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
When a citizen complains to your office about something that has happened in the chamber or in committee, does your office direct them to the correct place to make a complaint?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
You spoke about being a learning organisation and continuing to improve. Can you talk about any plans, changes or priorities that you will be acting on this year to improve the complaints process?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
It was helpful to get that on the record. Thank you.
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
Good morning. I am struck by what you said about expecting stakeholders to have empathy if there was a hold-up. One of the stakeholders will be the elected person who is being complained about. You said that the average time that is taken to assess a complaint is 21 days. Can you share with the committee what the longer figures would be?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
Is that letter the first contact that they have from you? They do not sit waiting to hear from you.
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
Thank you. That is helpful to hear.
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
In your opening statement, you gave us some numbers on the volume of cases. You also spoke about complaints being about incivility and that being a big issue. Can I ask for your reflections on what factors are influencing trends in MSP complaint numbers? What do you think is driving that?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
Do you think that the six-month investigation time is acceptable? Would you seek to improve on that?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
Can you give us a flavour of that action plan and work?
Standards, Procedures and Public Appointments Committee [Draft]
Meeting date: 5 March 2026
Ruth Maguire
MSP complaint handling times are not included in the 2024-25 report. Do you intend to provide that data in future years?