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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 29 August 2025
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Displaying 5980 contributions

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Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I think that that would be useful for the committee to understand it. I am sorry, Jackie鈥擨 jumped in on your question.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I would like to ask a question. What percentage of tickets are bought online? How many people buy their tickets at the station, relative to the number of people who go on to Trainline鈥攐r however else they do it鈥攖o buy their tickets? Do you know the answer to that?

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I made that point. I understand that the role of booking office staff is not just about selling tickets. I was simply interested in finding out what proportion of tickets were sold at booking offices. It might be a question of repurposing roles, rather than staff necessarily selling tickets, given the importance of keeping people there.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am not disputing the points that people have made about security and looking after railway stations. I am simply interested to know how many people buy tickets at a station rather than using the technology that we have to do it online.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

No, no, Kevin, I see and hear your passion, but I have to mix the committee up to make sure that all members get their questions in. I think that Liam Kerr has one more question.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am going to wrestle this back to try to let Liam Kerr in, as he has been waiting patiently.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am trying to understand the reporting structures. The more complicated they are, the more difficult it is to see a way through. You think that the structures work, but I was under the impression that the unions do not think that they work or think that they are opaque. The unions tried but struggled in part to explain the structures.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

Ash Regan will ask the first questions.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

The next questions will come from me. The moving annual average performance target is one of the key assessments of how well the railway network is operating. The Scottish Government constantly said that Abellio was failing them鈥擨 remember Alex Hynes having to answer questions about that in a previous committee. We now have fewer trains and we are still not meeting the target. Can someone explain that to me?

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I still have not had an answer to the question. Abellio was reaching roughly the same targets that you are reaching now, but it was running more trains鈥攕o it was a more cluttered landscape鈥攁nd it was criticised constantly by the Scottish Government for failing to reach the target. However, you are now saying that it is okay if that target is not met, because the service is in public ownership.