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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 23 June 2025
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Displaying 2042 contributions

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Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

Sorry, but I will just stop you there. I am trying to work out how the system works now. If I went down to my citizens advice bureau and said, “Will you help me?”, would it still be able to help me?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

The person would not say, “We can’t help you. You must go to Consumer Scotland.”

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

Okay. That has cleared that up.

Consumer Scotland gets some money from a levy that companies pay, which, I think, amounts to about ÂŁ1.5 million a year. Does any of that go to citizens advice bureaux?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

If I had a problem with my energy provider—perhaps I was struggling to pay my bills—and I could not get it resolved with my provider, I might pop down to my local citizens advice bureau. That would be a natural thing to do. If I did that, what would happen? Would the person there say, “We can’t deal with it any more”?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

You are called Consumer Scotland, so consumers should be at the heart of everything that you do. How many consumers have you helped in the past year?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

I get that, but if they have not—

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

Right.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

So, if I needed help and someone to represent me, Consumer Scotland would not be the body to go to.

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

So—this will be my final question, convener—are those bodies getting any of that levy money?

Economy and Fair Work Committee

Consumer Scotland

Meeting date: 24 May 2023

Graham Simpson

They are. I should have mentioned Advice Direct Scotland, because it also directly helps consumers.