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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 22 June 2025
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Displaying 2297 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

So that applies to cases that you take forward and investigate. However, for cases that fall outwith your scope, which is quite a substantial number of the complaints that you get, do those folk get an early indication that you will not be taking it forward? Surely they do not have to wait for nine months to be told that.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

That clears it up. Thank you very much.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

On the budgetary situation, Rosemary Agnew mentioned in her initial remarks that she received additional resources to help with issues and problems arising from Covid recovery. Did they come on top of the 2.1 per cent uplift mentioned in the report?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

“Probably” is a good word—I will accept that.

As for other issues that come out of your report, you yourself have noted that, in recent years, there has been

“a marked improvement in how public bodies handle complaints”. [Official Report, Local Government, Housing and Planning Committee, 29 March 2022; c 4.]

Briefly, what is happening there? What is causing that?

10:00  

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Willie Coffey

Okay. Thank you.

11:00  

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Willie Coffey

Does the fact that you did not apply those techniques compromise the data and the message that it gives?

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Willie Coffey

I note from the response rate table in the report that the response rate of a lot of the bigger authorities was well below the average response rate. The response rates of Glasgow City Council, the City of Edinburgh Council, South Lanarkshire Council and North Lanarkshire Council are well below the average. Does that tell us something about the quality of the message? Does it say that the survey is not really representative of the broad scope of candidates who stood at the election?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

When you get it.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

I am sorry—it must be me, but I am still no clearer.

Public Audit Committee

“Scotland’s public finances: Challenges and risks”

Meeting date: 1 December 2022

Willie Coffey

Okay, that clarifies that. It is a small drop in the ocean, but we are looking for any good news in this briefing.

You mentioned the fiscal framework levers in the report. They were not really designed for this scenario or the current circumstances; they were meant just to adjust for volatility here and there. What is your impression of the fiscal framework levers? Are they adequate to cover the situation in which we find ourselves? Should there be a revision or reconsideration of what the levers do?

09:45