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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 25 August 2025
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Displaying 2049 contributions

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Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

That is helpful—thank you.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

That is helpful. I see nods from the other witnesses.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

Let us assume that there is an agency agreement. I might return to the other options, but that issue has been explored pretty well so far. We cannot just do that overnight. The suggestion is that there could be a lead-in time of at least a year. Would any of the witnesses want to put on the record what has to be done to support the industry in order for there to be effective implementation so that this is a success once we get there? What steer would you give the committee and the Government to ensure that any agency agreement is a success?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

I am not sure how much time I have, convener, but I have a couple of short questions that relate to that last line of questioning. Do we have time for that?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

Yes. I apologise. I will be really brief with my next questions. I think that that was an important line of questioning, and Jeremy Balfour has helped to clarify how we would get the change that we would like.

For brevity, I will just read verbatim from our briefing paper. What experience do the witnesses have of supporting clients to request reviews of best start grant or job start payment? It is a different process—it is a review process, not an appeal or redetermination. Do you have any experience of supporting clients in that area? Ms Young, do you want to come in first?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

That is helpful, and I appreciate your brevity, because it gets me in the good books with the convener.

Social Justice and Social Security Committee

Social Security (Amendment) (Scotland) Bill: Stage 1

Meeting date: 28 March 2024

Bob Doris

Mr Ross, your organisation has talked about training and other potential requirements ahead of time, in relation to lead-in time. I can read the quotation:

“Insurers would need at least 12 months’ notice of this change and details of the new system in order to support its smooth introduction, and provide training for claims handlers to understand the new system and the social security applicable.”

From Mr Rogerson’s perspective, it is a case of press the button and on we go because there is a single point of contact and things at the point of use—as Lynne Macfarlane was talking about—carry on as before. The numbers simply change with a disaggregated breakdown. However, are other things lurking, Mr Ross, that need a wee bit of attention?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

Did I characterise your suggestion correctly, Mr Gass?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

That is helpful. Right at the start of this line of questioning, Ms Young mentioned a specific case study where CAS had been supporting somebody. You called the person John for the purposes of anonymity, Ms Young. In that case, there was an appeal to the Upper Tribunal by Social Security Scotland that was unexpected, and it was made despite the fact that John’s condition had deteriorated. He sought a redetermination on the basis of that deterioration in his condition. We have to capture that properly.

Do correct my terminology, Ms Young—my apologies. There is a wider point that I wish to make.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 28 March 2024

Bob Doris

That explanation is helpful. It seems common sense that there should be a duty on Social Security Scotland in such circumstances to tell people such as John not to withdraw from the process, because it still has the right to appeal to the Upper Tribunal, and that what John sought in the first place would be locked in until any potential Upper Tribunal appeal has been disposed of. That must be a pretty straightforward thing to make happen.

More widely, Ms Young, you have given one case study or example, but I am sure that there are lots of others where, if common sense were to prevail, we could just fix things. Is there a general need for a review of the guidance, advice and information that Social Security Scotland gives out in such circumstances?