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In some circumstances, the awareness-raising work is important in that regard. As we said earlier, the diversity of the private rented sector is significant. There will be landlords—perhaps those who are more likely to join organisations such as the Scottish Association of Landlords—who are aware of best practice and of the range of places where they can signpost a tenant for additional support if they need it. There will also be landlords who might not necessarily have encountered that before—they might not have intended to become a professional landlord and they might never have had a tenant before, let alone one who is in difficulty. If that is a new experience for them, they need to have access to information about how they can support their tenant as well as being aware of the requirement and expectation that they should try to do so.

I mentioned earlier some of the ways in which the Scottish Government funds, supports and works with organisations in the public and voluntary sector to provide those services, but we also have to ensure that landlords and tenants are aware of those sources of support, can confidently engage with the steps that we describe in the pre-action protocol, know what is required of them and are aware of where they can get additional help if they need it.

Again, I recall some of the discussion that you had on this with the earlier panel this morning. I noticed that some of the discussion on whether the permanence of the provisions should be considered in the year 2 housing bill considered the current course of action almost in isolation, instead of comparing it with the alternative course of action.

If we were to consider implementing the provisions in the year 2 housing bill, we would in effect have a situation where the provisions apply in the social rented sector but not in the private rented sector. Then you would bring them in, then let them lapse and then bring them in again. I think that that would lead to significant confusion—almost bewilderment, to be honest—for tenants and landlords and to a significant risk of confusion at tribunal level about precisely how the tribunal is supposed to treat each individual case at various times.

The evidence and experience that we have had from the operation of those two specific temporary provisions indicate that they are both proportionate means of achieving a legitimate objective of the Government, and that they have demonstrated a wider long-term value that transcends the particular circumstances of the pandemic. Having that in-out, in-out approach of letting them lapse and then bringing them back in again would, I think, cause far more confusion than any additional clarity that would come from consultation. I would reinforce the fact that the strong support for those measures—in particular, from organisations that are concerned with the rights and interests of tenants as well as the prevention of homelessness—gives us confidence that the measures will have a positive effect.

Indeed. The proposal will not only close a gap between the social and private rented sectors—by making provision that is permanent in the social rented sector permanent in the private rented sector—but will normalise what, as it made clear in its evidence, the Scottish Association of Landlords considers to be best practice. That is consistent with the general direction of travel; we are looking to close the gap in outcomes generally between the public and private rented sectors, so that outcomes do not depend on where people rent, and we want to raise standards across the board. The measure has received support across the board because it is clear that it will achieve that objective.

Overall, the picture is strong. Since the original charter was introduced, as you will be aware, the regulator monitors and reports against the outcomes in the charter, and that has shown a continued improvement, pretty much year on year. There is a strong view across the sector that, from the its creation to the first review and now to this second review, the charter has been effective and is improving standards.

It is always worth reflecting on the fact that practice and standards vary. Every social landlord will recognise that they can always do things better. It is always appropriate for any organisation, whether public service or private or third sector, to continually reflect on how it can learn lessons and do better. That applies to the regulator as well. We can continually reflect on how the regulator can provide better information for tenants, enabling them to hold their social landlords accountable.

Across the sector, the view and the evidence are strong that the charter has had a strong and pretty consistent impact in improving service.

I do not think that we have concerns that there are major issues with the accuracy of reporting.

As I said, we are looking to propose a change to the Scottish Housing Regulator’s existing functions in the social rented sector, so that it has a greater role in relation to improvement. When the legislation is introduced, it will be for the committee to consider whether we have got the approach right or whether an alternative approach is required.

I look forward to the responses to the current consultation, which we will consider carefully. We will aim to implement the most effective solution possible. I look forward to the committee’s engagement on that, too.

It is the Parliament that has given the responsibilities and duties to the regulator, and the regulator reports to the Parliament. We propose—or, at least, in the current consultation, discuss—some potential changes to the remit of the regulator; as I mentioned earlier to the convener, there is a proposal for a regulator for the private rented sector as well. There will be some discussion, no doubt, about how and to what extent those might integrate, or whether there are reasons why we should keep them fully separate.

The regulator will, I think, be reporting to the committee fairly soon. That is an opportunity for the committee to hold the regulator to account for its work and for the reports that it presents.

It might be that officials have an extra word to add here. I suspect that some of those questions should be put to the SHR. Parliament sets the legislation that sets out the duties of the independent regulator and the Government can propose changes to that legislation, but we do not instruct the SHR on how to perform its functions, or individual social landlords on how they should achieve the framework’s outcomes. Some questions might be more relevant to the SHR than they are to the Government.

Anne Cook might want to add something.

Obviously, there have been significant issues in the past couple of years, and we are aware that the timescales for repairs have suffered as a result of the pandemic. I think that most people would acknowledge that that has been for understandable practical reasons. As we recover from the pandemic, it will be important to ensure that social landlords do what they can not just to reduce those timescales but to address any backlog.

The regulator, which you will hear from later this month, collects information on timescales. I will be as interested as you are in the on-going reporting of the information that the regulator can present to ensure that we address those issues. However, as I said, it is for the regulator, which is independent of Government, to collect that information and for social landlords to address how they best achieve the outcomes that are set in the charter.

In isolation, that is a very fair point. There is huge value in the services that you are talking about, and I think that that is understood across the sector. One of the issues is that we want the charter to be a clear, comprehensible and easy-to-use document for tenants, not an incredibly high-level detailed policy document that only housing professionals can make use of.

Through the consultation, we were keen to understand what tenants want to see in the charter. A huge range of other options are not necessarily captured in the outcomes, including the services that you are talking about; the detail of how we provide welfare rights and money advice services to tenants; how social landlords who choose to can perform a wider role; and a great many other aspects of the detailed operation of social housing.

We wanted the outcomes and the charter to reflect the priorities of tenants and the document to be expressed in clear language so that it was easy for tenants to use. The absence of specific detail on a particular issue does not reflect its lack of importance but results from our ensuring that the way that we revise and express the charter reflects the priorities of tenants and that the document remains useful to them.

The first review after the charter’s creation was in 2017, and we anticipate another five-year review. I do not imagine that we would need to make any major or comprehensive changes before that review. However, as I have said in relation to several points that have come up, the situation is changing in relation to energy, the net zero targets, decarbonisation and the role of social landlords in achieving that, as well as in relation to the wider landscape of tenants’ rights and the approach to achieving tenure-neutral outcomes between the social and private rented sectors. There will be opportunities to continue to use the charter in that changing context. However, our expectation is to have a further review at the next natural five-year point rather than open it up at a deeper level much sooner than that.