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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 4 May 2025
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Displaying 1769 contributions

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Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

Thank you for your answer to the previous question. It was very helpful and I look forward to seeing your written submission.

How are you ensuring that the ethos of eligibility will change from the current system of personal independence payment to the new system of adult disability payment? What are you doing with your workforce to make sure that it is a different type of process?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

How long do you expect to be spending money on the agency agreements? If you were delivering those benefits through Social Security Scotland directly, would your spend on the agency agreements be like-for-like in terms of your administrative costs, would you be able to deliver slightly more cheaply, or would it be more expensive?

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 2 December 2021

Pam Duncan-Glancy

Yes, thank you.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

Yes, I am asking mainly about how you will work with people. We have heard a lot about eligibility鈥擨 presume that the adequacy of payments will come further down the line, and that will be a whole other session I am sure. In the meantime, how are you making sure that the process, whether through application or transfer, and in particular around the child disability payment and the adult disability payment, when that happens, is better than it currently is with the DWP?

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 2 December 2021

Pam Duncan-Glancy

Thank you for joining us. You raised the issue of the data. Could you give the committee an update鈥攅ither now or in writing鈥攐n the data from the DWP that is required for the wider roll-out? It would be good to hear about that. I am also keen to know a bit about why, in the first place, it was decided to go for a first-come, first-served basis for the payments.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

It is nice to see you again and good to do so in person.

I fully acknowledge that the results of the client survey were relatively鈥攊n fact pretty overwhelmingly鈥攑ositive, but I am keen that, where it was suggested that improvements are necessary, we nip those issues in the bud quite quickly, so I have a couple of questions about that. In particular, one in four people felt that they were not able to challenge the decision that was made by Social Security Scotland. What are you going to do about that, given what we know about the inability of people to challenge decisions in other areas of social security, in particular DWP decisions? I am also keen to know about the redeterminations that were made, as half of them were successful. That is quite a lot. I know that there were not many redeterminations, but given that half of them were successful, I am keen to know what you are going to do to address the problems in the original decision making.

I have another couple of questions on this theme, but I will come back to them.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

Awareness about referrals, yes.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

That would be helpful. Thank you.

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 2 December 2021

Pam Duncan-Glancy

My colleague Pauline McNeill said in a meeting of the Social Security Committee in the previous parliamentary session that there needs to be quite a bit of scrutiny of the proposals and understanding of shared care and that there therefore needs to be comprehensive guidance. SCOSS has highlighted that there could be potential human rights issues if the level of discretion is increased. Can you set out why you have left the detail on the types of circumstances to be taken into account to Social Security Scotland and have you given it any direction about what the guidance would include?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 2 December 2021

Pam Duncan-Glancy

That is reassuring. I am pleased that there is not an arbitrary cut-off for overturning. Thank you for that.

I think that, if we are to get to a much more automated system that is less reliant on individuals having to talk to too many people at once, we probably need to tighten up the process of referral to other agencies. I note that you are now part of the tell me once programme. What are your plans to address the capacity of staff to refer on to other agencies? What can you learn and what do you know about the tell me once process? I know that it is used when someone dies, but is there anything in it that you can replicate for use at the other end of the scale, so that, when people apply for their benefit, they need tell a state organisation something only once?