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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 21 August 2025
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Displaying 5744 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

That is helpful. The act was written 20 years ago, and much has changed in the past 20 years.

I have a tiny question, although it might need too big an answer. I read in our papers that such changes would have to be done in primary legislation. I presume that we would look towards the next session of Parliament for that. What do we need to do now to set that up so that it can come about?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

We move on to questions from Miles Briggs.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

You will be pleased to hear that there is one last question. It has been a useful discussion, and I want to take us out to a global level. Your submission states:

“the international community has set new standards and expectations for Ombudsmen which have been ratified at UN level”.

I am interested in how the current set-up in Scotland compares.

Local Government, Housing and Planning Committee

Decision on Taking Business in Private

Meeting date: 29 March 2022

Ariane Burgess

Good morning, and welcome to the 11th meeting in 2022 of the Local Government, Housing and Planning Committee. I ask all members and witnesses to ensure that their mobile phones are on silent and that all other notifications are turned off during the meeting. We have received apologies for absence from today’s meeting from Mark Griffin, Willie Coffey joins us remotely.

The first item on our agenda is to decide whether to take items 3 and 5 in private and whether to consider draft reports on the Non-Domestic Rates (Coronavirus) (Scotland) Bill and the Coronavirus (Recovery and Reform) (Scotland) Bill in private at our next meeting. Do members agree to take those items in private?

Members indicated agreement.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

Thank you very much for that, Rosemary. We will pick up on some of the points that you have made.

I am heartened to hear you talk about a change in working practices in acknowledgement of the need to handle cases with empathy, and I think that you are absolutely right when you say that that needs space. Often, when people come into an environment to complain, they need a great deal of empathy. It seems to me that you are bringing more of that into your work, but the approach that you are taking to resolutions will, I think, also give you ease. You will be able to sort out some complaints more speedily, but you will also have the ability to be empathetic with perhaps more complex issues. I really appreciate that way of working.

I call Graeme Dey.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

We are now going to move on to questions from Willie Coffey, who is joining us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

I would welcome your bringing something to the committee—let us see what we can do in that direction. We have come to the end of our questions, so thank you for that useful and informative discussion.

We agreed at the start of the meeting that we would take the next items in private, so I now close the public part of the meeting.

10:56 Meeting continued in private until 11:59.  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman (“Annual Report and Accounts 2020-21”)

Meeting date: 29 March 2022

Ariane Burgess

Under item 2, we will take evidence on the Scottish Public Services Ombudsman’s annual report for 2020-21. We are joined by Rosemary Agnew, who is the ombudsman; Niki Maclean, who is the director of the SPSO; and Andrew Sheridan, who is the head of improvement, standards and engagement at the SPSO. I welcome our witnesses to the meeting.

Members have received copies of the annual report, along with an update on work that has taken place since the period that is covered by the report. I intend to allow about an hour for this session, although we have some room for flexibility if we need to overrun.

I will ask the first question. The report and the update mention the impact of Covid-19. I am interested in how Covid has impacted on the number and type of complaints that have been dealt with by the ombudsman, and in whether there have been any significant changes as a result of so many public services going online.

Rural Affairs, Islands and Natural Environment Committee

Draft Joint Fisheries Statement

Meeting date: 23 March 2022

Ariane Burgess

Thank you very much for that response. As no one else wants to come in on that question, I will move on.

I will direct my next questions to Charles Millar and then Helen McLachlan. Do you have concerns about the way in which the joint fisheries statement proposes to meet the sustainability, climate and/or bycatch objectives? Do you think that the proposed measures are enforceable? Are the timeframes that are set out adequate? You both referred to that earlier. Is the language strong enough to require rather than merely encourage actions to be taken?

Rural Affairs, Islands and Natural Environment Committee

Draft Joint Fisheries Statement

Meeting date: 23 March 2022

Ariane Burgess

Thank you very much, Charles. It is very helpful that you have pointed out that, on the one hand, we are trying to look at an ecosystem objective but, on the other, we are considering single species. Maybe that is to do with a greater awareness of ecosystems, the need to look at the interconnectedness of everything and how we take care of a single species within that.

I address my question about objectives to Helen McLachlan. I have focused on the sustainability, climate and bycatch objectives, but you are welcome to speak about any of the objectives if you want to.